art.5: Delivery

5.1 The delivery of the products is made to the address indicated by the Customer only after the regular registration of the payment of the relevant order. In compliance with the provision contained in the art. 61 of the Consumer Code, Zhor Parfums will deliver the products no later than 30 days from the date of conclusion of the contract, upon receipt of the purchase price, unless Zhor Parfums communicates - within the same deadline - the non-acceptance of the order pursuant to the previous article 2.3.

5.2 It is understood that no deliveries can be made to hotels, professional domiciles or post office boxes.

5.3 The Customer will have the possibility to use the following delivery methods:

(i) ordinary service (free for Italy, paid for abroad): delivery is made between 8:00 and 18:00 from Monday to Friday (delivery in 3-4 working days);

(ii) express service (for a fee): delivery is made between 8:00 and 18:00 from Monday to Friday (delivery in 2-3 working days);

The delivery times indicated are to be considered purely indicative.

5.4 The Customer will be informed by SMS or email of the expected delivery date as well as the carrier appointed by Zhor Parfums for the delivery itself. The Customer can then contact this carrier to possibly agree on a different delivery date.

5.5 In the event that, at the time of delivery, the external appearance of the package presents imperfections, the Customer (or the person who received the package on his behalf) must proceed to open the package itself in the presence of the carrier, to check the status of the product contained therein. In the event that the product is damaged, the Customer (or in any case the recipient) must detail all the relevant data in writing on the delivery note. Any findings of damage must also be immediately notified by the Customer in the manner provided for in the following article 10.

5.6 If the Customer decides to collect the order at the Zhor Parfums boutique in Milan, via Montenapoleone 14 with the "Collect in Boutique" method, the purchased items will be kept in stock at the point of sale for 15 days. As soon as the item is made available in the boutique, the Customer will receive immediate communication via e-mail and, if necessary, via text message. From that moment he has 15 days to go and collect his item from the boutique. After this period without collection by the Customer, the order will be considered terminated, the products will no longer be available for delivery and the amount paid will be automatically refunded.

5.7 In order for the items purchased with the "Collect in Boutique" service to be collected by the person who placed the order or by a duly and expressly authorized person, the latter must present a copy of the Order Confirmation Email and an identification document .

5.8 Without prejudice to the provisions of other provisions of these general conditions of sale, Zhor Parfums will repair or replace free of charge any product that has been damaged or lost during shipment by its own courier, provided that the Customer has communicated in writing the damage or loss within 24 hours following the delivery date (in the case of damage) or within 24 hours following the delivery date which had been indicated to the Customer in accordance with the previous article 5.4 (in the case of loss) in order to allow Zhor Parfums to avail itself of the remedies provided by the shipping conditions applied by the shipper, e  the Customer makes available to Zhor Parfums (in case of damage to the product) the receipt or other document relating to the product in question, as well as the product together with the original packaging and all accessories, tags, etc. relating to the same.