Refunds & Returns

art.7: Right of withdrawal

7.1 Zhor Parfums is aware of the fact that Customers, except in the cases provided for by art. 59 of the Consumer Code, can exercise the right of withdrawal provided for in articles 52 to 58 of Chapter I, title III, part III of the Consumer Code.

The Customer can exercise the withdrawal, without specifying the reasons, by communicating to Zhor Parfums, within a maximum of 30 days (thirty) from receipt of the product at the address indicated at the time of the order, his intention to withdraw from the contract and to return the product itself

In order to exercise his right of withdrawal, the Customer can communicate his wish in writing, by sending Zhor Parfums an e-mail to the address containing the withdrawal declaration, the Customer's data and the indication of the product concerned.

7.2 The Customer can take advantage of the free home collection service offered by Zhor Parfums by calling Zhor Parfums Customer Service to agree on the date of collection of the goods which must be within 30 days from the date of receipt by Zhor Parfums of the declaration of withdrawal of the Customer. The Customer must deliver the product for which he has exercised the withdrawal to the courier on the agreed date and time. In case of his impossibility, he will be able to agree on a new access for the courier, which must take place within the following 7 days. Please note that the products are collected on weekdays between 8:00 and 18:00.

7.3 In compliance with the art. 54 co. 4 of the Consumer Code, the burden of proof relating to the exercise of the right of withdrawal remains with the Customer. The Customer will also be responsible for the timely return of the goods.

7.4 In case of withdrawal, all payments made to Zhor Parfums in relation to the product for which the withdrawal was exercised will be refunded to the Customer, including delivery costs (with the exception of additional costs resulting from the possible choice of delivery with express service). The reimbursement of such payments will take place, by crediting, within 14 days from the date on which Zhor Parfums became aware of the exercise of the right of withdrawal by the Customer. Pursuant to art. 56 co. 3 of the Consumer Code, if the Customer intends to personally return the product (i.e. does not use the service referred to in the previous art. 7.2), Zhor Parfums may withhold the reimbursement of the relevant price until it has received the returned product. Likewise, Zhor Parfums may withhold the reimbursement of the price until the date of taking delivery of the product if the Customer requests the service referred to in the art. 7.2 but does not deliver the product on the date and time agreed with Zhor Parfums Customer Service. In any case, the provisions of paragraph 7.8 below remain unchanged.

7.5 The credit referred to in the previous point is made to the Customer's current account corresponding to the credit card used by the Customer for the payment, or, if the payment was made by bank transfer, to the current account on which it was debited at the time the price of the products. This refund will not entail any cost for the Customer.

7.6 In accordance with the provisions of article 57 co. 2 of the Consumer Code, the Customer is responsible for the decrease in the value of the products due to management other than that strictly necessary to evaluate the identity, nature and characteristics of the product. Therefore, the Customer will not be able to exercise the right of withdrawal for products that are damaged, incomplete, deteriorated and/or dirty or in any state that unequivocally suggests that the products have been used in such a way as to compromise their substantial integrity. If the products are nevertheless returned by the Customer, they will not be refunded by Zhor Parfums.

7.7 With regard to orders concerning perfumes, make-up and/or cosmetics, withdrawal may be exercised by the Customer as long as the purchased product is still sealed: at the time of return, not even the cellophane cover must be removed or in any way opened where is present to protect the box hosting the perfume itself. The return of unsealed perfumes will therefore be refused and refunds will not be made.

7.8 Failure to return the product pursuant to art. 7.3 above within the deadline or failure to deliver the same to the courier appointed by Zhor Parfums on the date and time agreed pursuant to art. 7.2 (if applicable postponed pursuant to the same article) will be understood as a manifestation by the Customer of the desire to revoke the declaration of withdrawal. The Customer will therefore retain the purchased good and Zhor Parfums will not be required to make any refund.